Journal of Dental Hygiene Science : eISSN 2233-7679

Table 1

Emotional Labor and Somatization according to Demographic Variable

 ItemEmotional laborEmotional demanding and regulationOverload and conflict in customer serviceEmotional disharmony and hurtOrganizational surveillance and monitoringOrganizational supportive and protective systemSomatization







nMean±SDnMean±SDnMean±SDnMean±SDnMean±SDnMean±SDnMean±SD
Total19277.77±11.5420419.21±2.7920610.35±2.0820619.93±4.792027.52±2.7319620.88±0.6319847.53±8.01
Age (y)
 23~256280.06±11.50b6219.00±3.02ab6210.03±2.04a6221.26±4.43a628.03±2.79a6221.74±4.60b6247.68±8.35a
 26~306275.52±11.07a6818.97±2.76ab7010.11±1.92a7018.69±4.86a687.18±2.74a6420.94±4.38b6847.26±8.31a
 31~354480.00±11.39b4820.29±2.48b4811.04±2.19a4820.92±5.19a487.67±2.62a4420.09±4.92ab4647.26±8.49a
 36~401066.60±7.79a1217.83±2.92a1210.17±2.04a1218.00±2.41a105.60±2.37a1216.83±2.52a1046.40±4.35a
 41~501478.57±11.20b1418.71±1.90ab1410.71±2.33a1418.57±4.03a147.86±2.51a1422.71±4.46b1250.17±4.69a
 p-value0.0030.0210.0840.0050.0710.0040.804
Level of education
 College12677.90±10.7513418.94±2.8813610.16±2.0513620.06±4.761347.49±2.6212821.20±4.7813247.35±8.10
 ≥University6677.52±12.997019.71±2.577010.71±2.117019.69±4.86687.59±2.946820.26±4.326647.88±7.89
 p-value0.8250.0600.0710.5980.8140.1780.662
Employment history (y)
 1~37676.82±12.13a7618.61±3.07a76 9.82±2.08a7619.45±5.06a767.63±2.80a7621.32±4.51a7646.53±8.45a
 4~64278.10±12.20a4819.13±2.46a4810.33±2.31a4819.71±5.13a467.70±2.99a4221.62±4.39a4447.86±9.00a
 7~92277.18±9.48a2420.33±2.37a2410.50±1.98a2418.83±4.17a247.17±2.70a2219.64±4.77a2246.55±10.37a
 ≥103676.33±11.16a4018.90±2.79a4010.90±1.89a4020.00±3.90a387.26±2.46a3820.21±5.19a3848.21±4.33a
 p-value0.9170.0700.0590.8020.7960.2630.677
Post position
 Intern, contract worker1873.33±8.25a2018.50±2.69a2010.30±2.20a2018.90±3.91a207.80±1.36a1819.56±5.11a2044.70±5.79a
 Regular (worker) permanent position12478.29±12.08a13019.34±2.85a13210.05±2.11a13220.09±5.24a1307.48±3.01a12621.03±4.50a12647.94±8.57a
 Person in charge head of a department5078.08±11.00a5419.15±2.70a5411.11±1.77a5419.93±3.87a527.54±2.36a5220.96±4.81a5247.62±7.20a
 p-value0.2300.4530.0060.5870.8860.4470.244
Average monthly income
 ≤2008619.02±3.19a8477.24±12.86a86 9.88±2.15a8619.53±5.40a867.79±3.06a8421.38±4.80a8446.98±8.20a
 201~2508219.39±2.60a7478.62±10.29a8410.64±2.02a8420.74±4.43a827.27±2.45a7620.32±4.53a8048.20±7.77a
 ≥2513619.22±2.18a3477.24±10.85a3610.78±1.87a3619.00±3.73a347.47±2.46a3620.89±4.43a3447.29±8.22a
 p-value0.6980.7230.0230.1140.4610.3500.612
A 5-day work week
 Existence14076.60±11.2914819.03±2.9415010.21±1.9815019.59±4.611467.56±2.6714420.35±4.4414446.97±8.37
 Nonexistence5280.92±11.705619.68±2.345610.71±2.305620.86±5.18567.43±2.885222.35±4.875449.00±6.82
 p-value0.0210.1380.1240.0900.7570.0070.113
Night clinic
 Absence5478.11±10.56a5819.24±2.52ab6010.33±2.32a6019.40±5.11a606.93±2.72a5622.29±4.36b5847.55±6.70a
 8:00 pm to 8:30 pm10278.24±12.49a10619.62±2.97b10610.60±1.94a10620.58±4.81a1047.90±2.82a10419.81±4.83a10447.65±8.42a
 9:00 pm to 9:30 pm3675.94±10.15a4018.05±2.39a40 9.70±1.98a4019.00±4.03a387.42±2.36a3621.78±3.71ab3647.11±8.91a
 p-value0.5750.0090.0640.1210.0860.0020.941
Perceived health status
 Poor6282.84±12.27b7020.34±2.41b7010.89±2.24a7021.49±5.21b668.03±2.97a6422.66±4.97b6652.03±5.78c
 Normal10475.27±10.35a10618.38±2.80a10810.06±1.93a10819.39±4.41ab1087.35±2.60a10619.91±4.32a10446.29±7.81b
 Good2675.69±10.69a2819.50±2.71ab2810.14±2.03a2818.14±4.11a287.00±2.52a2620.46±3.81ab2841.50±7.87a
 p-value<0.001<0.0010.0280.0020.1540.001<0.001

SD: standard deviation.

a,b,cThe same characters are not significant by Scheffe multiple comparison (p<0.05).

J Dent Hyg Sci 2019;19:113-21 https://doi.org/10.17135/jdhs.2019.19.2.113
© 2019 J Dent Hyg Sci